【Feedback】What‘s the difference between Feedback2.0 and Feedback1.0?

Benefits

 1.The structural upgrade of the backend modules：

We add the extension management system of user satisfaction, the user experience of the Q&A functions has been improved.

 2.Users:

The settings are more humanization and the process is visualization.

 3.Administrators:

• Add “Priority” to help managers efficiently handle urgent problems.
• Add more searching dot that will be more convenience.

 4.FAQ

New Functions

 1.Backend

• Optimize “Module”, multi-level classification display is more clearly.
• Reply management: Add common reply and customize reply functions
• Add user questions priority management, different colors represent the degree of urgency, the administrator can see at a glance.
• Add deadline for question responses. User can learn the time limit for the administrator to reply the questions.
• Add Low-Rated Responses, response processing with user satisfaction lower than 2 points will be automatically transferred to Low-Rated Responses module.

 2.App-User

• Humanized question setting, add the option of telephone return visit, add the function of retractable question submission.
• Users can clearly see the progress of questions (reply time, processing results, whether return visit).
• User's satisfaction rating with the question answer has an impact on the administrator's background (Transferred to Low-Rated Responses module, but the administrator's background does not display the rating).

 3.App-Administrator

• Add priority issues, can be resolved by color processing order.
• Add comments to questions, record more details on employee questions for help to solve questions.
• Add time period, degree of urgency, keyword three issues for screening search.