【Personal Info】 An employee can't find their payroll information, what should I do? – CompanyIQ

Troubleshoot the issue by following the steps below:

Step 1: Log into the CIQ backend and enter Individual Lookup.

Step 2: Click on the module that your employees are having trouble with (if there are groups, click on the relevant group).

Step 3: Click on the data file name to download it.

Step 4: Open the file in Excel and use Ctrl+F to search for the employee's ID number.

Step 5:

If you cannot find the employee's ID number, then the employee's data was not uploaded to CIQ. In this case, confirm whether or not this employee's data should have been uploaded.
If you were able to find the employee's ID number, continue to the next step.

Step 6: Search the employee's ID number in the area indicated below.

If the employee ID exists, confirm with the employee whether or not they can look up their salary info.

If the employee can look up their salary info, then there is no issue.
If the employee is still unable to look up their salary info, please contact the CIQ customer service team.

If you do not have an employee ID number, please contact the CIQ customer service team.

Process: